Hello, I'm

Mazen Malik

Business Analyst & Python Developer

Operations Support @ Teleperformance  ·  CRM & Data-Driven Solutions

Python Business Analysis CRM Data Analytics
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Mazen Malik
3+ Years Exp.
4 Companies
01 — About

The Story Behind the Work

I'm a Business Analyst & Python Developer based in Cairo, Egypt, passionate about transforming data into decisions.

Detail-oriented Business Analyst and Python Developer with a strong background in operations support, CRM management, and digital marketing. I specialize in transforming complex data into actionable insights and building efficient, scalable solutions.

With hands-on experience in technical support, backend logic development, and customer relationship management, I bridge the gap between business needs and technical execution. Passionate about problem-solving, workflow optimization, and continuous learning, I aim to contribute to forward-thinking teams and impactful projects.

Strategic Thinker

Translating business needs into clear, actionable technical requirements.

Problem Solver

Building scalable Python solutions with precision and clean backend logic.

Data-Driven

Turning complex datasets into insights that drive smarter decisions.

CRM Expert

Managing client relationships and optimizing workflows across teams.

0 Companies Worked With
0 Years of Experience
0 Computational Accuracy
BSc Business Information Systems
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02 — Skills

What I Bring to the Table

Technical Skills

Python 88%
Data Analysis 85%
Excel & Data Modeling 82%
C++ 72%
E-commerce Systems 75%

Business & Operations

Business Analysis 90%
CRM Management 87%
Digital Marketing 78%
Workflow Optimization 85%

Soft Skills

Communication (English – Professional) Negotiation Leadership Problem Solving Crisis Management

Tools & Platforms

Python C++ Excel CRM Systems Google Analytics Data Modeling E-commerce Platforms
Continuously expanding skill set through hands-on projects and ongoing learning.
03 — Experience

Career Timeline

Operations Support Specialist

Current
Teleperformance Oct 2025 – Present
  • Provided high-level technical support for retail operations
  • Acted as liaison between front-end and back-office teams
  • Solved complex operational issues ensuring smooth workflows
  • Maintained full operational continuity across multiple locations
OperationsTechnical SupportCRMRetail

Software Engineering Intern

IT Sharks Aug 2024 – Sep 2024
  • Built a high-precision calculation engine using Python
  • Designed modular and scalable backend logic
  • Handled edge cases with 100% computational accuracy
  • Improved performance and maintainability
PythonBackendSoftware Engineering

Account Representative

UPVC May 2023 – Sep 2023
  • Managed client relationships and onboarding
  • Negotiated contracts and service agreements
  • Collaborated with teams to match client needs
  • Increased customer retention and satisfaction
CRMNegotiationClient Relations

Digital Marketing Intern

OrbScope Aug 2022 – Sep 2022
  • Created digital content for growth and engagement
  • Analyzed market trends and competitors
  • Generated weekly performance reports
  • Improved campaign strategies using analytics
Digital MarketingAnalyticsContent
04 — Education & Certs

Academic & Professional Development

🎓 Education

Bachelor of Business Information Systems (IT)

Modern Academy Maadi

2021 – 2025

Business Information Systems with a focus on IT, data management, and systems analysis.

📜 Certifications

Business Analysis Fundamentals

Coursera / Online Platform

Relevant to role  ·  View Credential ↗

Python for Data Analysis

Online Learning Platform

Relevant to role  ·  View Credential ↗

Digital Marketing Essentials

Google / Online Platform

Relevant to role  ·  View Credential ↗

05 — Contact

Let's Work Together

Have a project, opportunity, or question? Drop me a message and I'll get back to you within 24 hours.

Phone 01027253747
Location Cairo, Egypt
Availability Open to full-time & freelance opportunities